Q&A

Frequently Asked Questions

What makes Artiscent fragrances different?

Artiscent fragrances are handcrafted using high-quality oils and fine ingredients, delivering rich, long-lasting scents that feel luxurious and personal. Each fragrance is designed to stand out and feel uniquely yours.

Can I customize my own perfume or cologne?

Yes. Artiscent allows you to create a personalized fragrance tailored to your style. You can choose from a variety of scent notes to design a fragrance that truly represents you.

What customization options are available?

You can customize:

• Bottle shape and color

• Cap style and finish

• Name, initials, or short message on the bottle

• Scent notes and intensity

• Optional premium gift packaging
  
  

How long does it take to receive a custom order?

Custom fragrances are made to order. Please allow 5-10 business days for production, plus shipping time. Expedited options may be available at checkout.

Is your perfume or cologne suitable for sensitive skin?

Our fragrances are crafted with skin-friendly ingredients, and alcohol-free options are available. If you have sensitivities, we recommend reviewing ingredient details or reaching out to our support team.

What is your return policy?

Because custom fragrances are personalized and made specifically for you, all custom orders are final sale. Standard (non-custom) bottles may be returned within 14 days if unopened and unused.

How should I store my fragrance?

For best longevity:

• Store in a cool, dry place

• Keep away from direct sunlight and heat

• Always close the cap tightly after use
  
  

How can I contact Artiscent support?

You can reach our team by emailing artiscent.ny@veinternational.org. We’re happy to help with custom orders, scent recommendations, or general questions.